Privacy Policy

1. Introduction

SR93.ME ("we", "us", "our") respects your privacy and commits to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information—globally, within the EU, and specifically in Croatia.

2. Data We Collect

Personal Information: Name, email address, billing/shipping address when you place an order or sign up for a newsletter.
Usage Data: Your browsing and interaction data (e.g., IP address, device details, pages visited) via website analytics.
Cookies & Tracking: Standard cookies to enhance site functionality, track performance, and tailor marketing.

3. Legal Bases for Processing (GDPR / Croatia)

We process your data only when we have lawful grounds, such as:

Consent (e.g., newsletter signup)
Contract fulfillment (purchases, order processing)
Legitimate interest (e.g., improving site or addressing customer support requests)
Legal obligation (e.g., tax/accounting requirements)

4. How We Use Your Data

To fulfill orders, send confirmations, and manage shipments.
To respond to your inquiries via email or contact form.
To send promotional content if you've consented (e.g., newsletters).
To analyze website use and improve services.
To comply with legal obligations and protect our rights.

5. Data Sharing

We never sell your data. We may share information with:

Payment processors (e.g., Ecwid/Lightspeed, payment gateways) for transactions.
Service providers for shipping, marketing, or technical support.
Authorities, if required by law or court order (e.g., for fraud prevention).

6. International Data Transfers

As a small Croatian-based entity serving global customers, your information may be transferred outside the EU. We ensure protections via:

Standard Contractual Clauses (SCCs), or
Transfer to countries recognized by the EU as offering adequate protection.

7. Data Retention

We retain transactional and account information for as long as necessary to fulfill orders, provide customer service, and meet legal/accounting requirements.
Marketing data (e.g., newsletter consent) is kept until you withdraw consent.

8. Your Rights (EU / Croatia)

If you're in the EU, including Croatia, you have rights to:

Access your personal data.
Correct inaccurate or incomplete data.
Delete your data (“right to be forgotten”), subject to legal exceptions.
Restrict or object to processing under certain conditions.
Portability of data you’ve provided.
Withdraw consent at any time (without affecting prior processing).
Lodge a complaint with the Croatian Data Protection Authority (AZOP) or another applicable supervisory authority.

9. Cookies & Tracking

Our site uses cookies to improve your experience. You may manage or disable cookies via your browser settings, though this may affect site functionality. More details are available in our Cookies Policy (linked separately).

10. Security

We implement reasonable technical and organizational measures to protect your data (e.g., secure hosting, encrypted connections via HTTPS). Despite this, no method is entirely foolproof; we can’t guarantee absolute security.

11. Children’s Privacy

Our services are not directed at children under 16. We do not knowingly collect personal data from minors without parental consent. If you believe we have such data, contact us to request deletion.

12. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. We’ll post the new version with an updated effective date and, if required, seek renewed consent for significant changes.

13. Contact Information

If you have questions, wish to exercise your rights, or need further information, please contact us at:
Email: sr93.me@gmail.com
(Or use our Contact page on the website)